1) Obtain information on attitudes and morale.

2) Understand how behavior affects the company and how resistance manifests.

3) Evaluate these attitudes and behaviors.

4) Establish an open-door policy and an open-mind concept.

5) Become an effective listener.

6) Use time effectively to avoid the common pitfall of not enough time to do, listen, collect data, learn.

7) Provide tools - education/training in latest techniques, technologies, etc.

8) Measure results of team activities to demonstrate interest.

9) Reward people/teams for performance stages.

10 Don't procrastinate; make decisions.

W. Edward Deming’s 14 management practices to help companies increase their quality and productivity:

1) create constancy of purpose for improving products and services,

2) adopt the new philosophy,

3) cease dependence on inspection to achieve quality,

4) end the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier,

5) improve constantly and forever every process for planning, production, and service,

6) institute training on the job,

7) adopt and institute leadership,

8) drive out fear,

9) break down barriers between staff areas,

10) eliminate slogans, exhortations, and targets for the work force,

11) eliminate numerical quotas for the work force and numerical goals for management,

12) remove barriers that rob people of pride of workmanship and eliminate the annual rating or merit system,

13) institute a vigorous program of education and self-improvement for everyone and,

14) put everybody in the company to work to accomplish the transformation