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What does it do?  | The following tools are commonly used to collect VOC data: Dashboard ,Focus group, Interview, Scorecard, and Survey.. Tools used to develop specific CTQs and associated priorities |
Why Use? 
| Each VOC tool provides the team with an organized method for gathering information from customers. Without the use of structured tools, the data collected may be incomplete or biased. Key groups may be inadvertently omitted from the process, information may not be gathered to the required level of detail, or the VOC data collection effort may be biased because of your viewpoint |
When Use? 
| You can use VOC tools at the start of a project to determine what key issues are important to the customers, understand why they are important, and subsequently gather detailed information about each issue. VOC tools can also be used whenever you need additional customer input such as ideas and suggestions for improvement or feedback on new solutions |
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