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What does it do?  | Process mapping is a tool that provides structure for defining a process in a simplified, visual manner by displaying the steps, events, and operations (in chronological order) that make up a process |
Why Use? 
| As you examine your process in greater detail, your map will evolve from the process you "think" exists to what "actually" exists. Your process map will evolve again to reflect what "should" exist-the process after improvements are made |
When Use? 
| In the Define phase, you create a high-level process map to get an overview of the steps, events, and operations that make up the process. This will help you understand the process and verify the scope you defined in your charter. It is particularly important that your high-level map reflects the process as it actually is, since it serves as the basis for more detailed maps.In the Measure and Analyze phases, you create a detailed process map to help you identify problems in the process. Your improvement project will focus on addressing these problems.In the Improve phase, you can use process mapping to develop solutions by creating maps of how the process "should be." |
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